Client Success Representative

TL;DR – what’s the role?

You’ll join Local Digital as a Client Success Representative. This is an entry level role, suitable for someone looking to get their start in the world of digital marketing.

You’ll be responsible for ensuring the all important first 90 days of a client’s engagement with us is as delightful as possible. Whether that’s overseeing a smooth onboarding process or providing quick & attentive service, you’ll be ensuring that once a client has signed on with us the love and service they receive is everything they expected.

This role will work closely with the sales and client delivery teams.

Before we get any further  into the job we have going, it’s important you know a little more about who we are:

  • Our motivation is not to sell to anyone and everyone and chase the dollar above all else. Rather, we’re looking to build a digital marketing agency we’re proud of, and offer services at the top of the game in Australia. Ultimately, we want to help business owners across the country grow and improve their lives. If we nail that, making good money is a great side effect.
  • Our values are simple – Nerd First, Radical Honesty and Data Over Opinions. Read more about them at https://www.localdigital.com.au/about/#s5 
  • We care about your thoughts and feedback as well as our clients. We conduct anonymous surveys and more in-depth reviews to learn how we can be better for you and our clients.
  • We want you to thrive. Expect a regular chat about your career and personal goals. We invest in you through the purchase of training courses, conference allowances, 

You can see behind the scenes, office life and team goodness on our Instagram

https://www.instagram.com/localdigital.com.au 

Check out what clients have to say about working with us at

https://www.google.com.au/search?q=local+digital&oq=local+digital&aqs=chrome.0.69i59l2j69i60l3j69i65.1558j0j4&sourceid=chrome&{google:instantExtendedEnabledParameter}ie=UTF-8#lrd=0x6b12af922705aee9:0x330bc37b3434fbc8,1,,, 

Okay enough about us – Here’s who we’re looking for:

1) Someone who has the soft skills – you’re fun, you’re likeable, you’re humorous.

2) Someone who fits well with our Core Values:

  • Nerd First – you live and breathe digital marketing, you like the nerdy things in life
  • Radical Honesty – you’re not afraid to speak hard truths and won’t say “yes” for the sake of it
  • Data Over Opinions – we’re in digital marketing, let that data decide

3) You’re a people person – able to connect with a range of personality types and make our clients feel comfortable they’re in the right hands.

4) You’re organised – you’ll be working with multiple clients at a time, so you’ll have your time management and project management skills put to use.

5) You care deeply about the customer experience and experiment with new ways of delighting clients.

You nail the following:

  • Comfortable speaking to clients
  • Don’t shy away from picking up the phone and having a chat
  • Great written and verbal communication skills

The role comes with perks:

  • Monthly team lunches
  • Kitchen with drinks and snacks of your choosing
  • Paid monthly half days
  • Early Friday finish (every Friday)
  • Additional annual leave
  • Rewards, vouchers and prizes all year round
  • On-site parking
  • Barista coffee machine
  • Office games (Foosball, Nintendo Switch)
  • Work from home options
  • Conference/education allowances
  • Tons of room for growth

Sound like something you might be interested in?

Awesome – please apply now, we’d love to hear from you.

Enquire About The Role

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