Account Manager

TL;DR - what’s the role?

You’ll join Local Digital as an Account Manager. You'll slowly be managing your own book of clients. This will be done via liaising with the production team & ongoing reporting and communication with clients.

You’ll be working closely with your clients, so being able to manage their expectations, speak openly and honestly with them, while having a fun and personable relationship is key.

You’ll provide high quality and insightful reports to all clients on a regular basis.

You’ll work with the directors on fine tuning and improving the client experience and generally helping to improve the client services function of the business. 

In the near future, you could be managing a team and your client account load will go down so you have more time to focus on education and management.

Before we get any further  into the job we have going, it's important you know a little more about who we are:

  • Our motivation is not to sell to anyone and everyone and chase the dollar above all else. Rather, we’re looking to build a service we're proud of, and offer services at the top of the game in Australia. Ultimately, we want to help business owners across the country grow and improve their lives. If we nail that, making good money is a great side effect.
  • Our values are simple - Nerd First, Radical Honesty and Data Over Opinions. Read more about them at 
  • We care about your thoughts and feedback as well as our clients. We conduct anonymous surveys and more in-depth reviews to learn how we can be better for you and our clients.
  • We want you to thrive. Expect a regular chat about your career and personal goals. We invest in you through the purchase of training courses, conference allowances, 

You can see behind the scenes, office life and team goodness on our Instagram 

Okay enough about us - Here's who we're looking for:

1) Someone who has the soft skills - you're fun, you're likeable, you're humorous.

2) Someone who fits well with our Core Values:

  • Nerd First - you live and breathe digital marketing, you like the nerdy things in life
  • Radical Honesty - you’re not afraid to speak hard truths and won’t say “yes” for the sake of it
  • Data Over Opinions - we’re in digital marketing, let that data decide

3) You're an experienced digital marketer that has demonstrable skills/exposure across multiple channels - SEO, Google Ads, Social Media Ads - ideally with a strong understanding of at least 2 of the 3 channels.

4) You’re comfortable talking tech with a fellow specialist on the tools, or conveying digital marketing tactics and concepts in simple terms to a business owner.

4) You embrace technology and look for new ways to be different from other organisations by constantly trying to raise the bar. You also have a history of already doing this.

5) You care deeply about the customer experience and experiment with new ways of delighting clients.

6) You're fascinated with marketing - you nerd out. Always trying to improve your knowledge and experience. You dive deep into industry blogs and you know that nothing beats taking action from what you learn.

You nail the following:

  • Comfortable speaking to clients
  • Don’t shy away from picking up the phone and having a chat
  • Great written and verbal communication skills
  • Comfortable running meetings
  • Confident speaking in groups
  • Previous experience dealing with multiple stakeholders

The role comes with perks:

  • Excellent remuneration
  • Monthly team lunches
  • Kitchen with drinks and snacks of your choosing
  • Paid monthly half days
  • Early Friday finish (every Friday)
  • Additional annual leave
  • Rewards, vouchers and prizes all year round
  • On-site parking
  • Barista coffee machine
  • Office games (foosball, Nintendo Switch)
  • Work from home options
  • Conference/education allowances
  • Tons of room for growth

Sound like something you might be interested in?

Awesome - please apply now, we’d love to hear from you.

Sound good? Apply now!

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