There are various ways to evaluate the quality of a Google Ads agency. For one, it’s hard to go wrong with consumer reviews on Google itself. But be warned – fake reviews in the space are rife. We suggest that if you’re evaluating the Google reviews of an AdWords agency that you don’t just take their score on face value. Rather, do a bit of digging – check the name of the reviewer, the number of reviews they’ve left, confirm they’re a real business first, maybe check them out on LinkedIn. We encourage you to do this for all of our Google reviews – you’ll find they’re all legitimate.
As with most things in life, getting professional recommendations from a trusted colleague, friend or advisor will also assure you that the agency is worth its salt.
One specific component to look for is the products and services an agency offers. Ideally, you want an agency that focuses on pay-per-click campaigns and a few other things because specialisation matters. In the same vein that you would go to a dentist if you had a toothache, rather than a general-practice doctor, you should go to a specialist digital marketing agency like Local Digital to generate leads and sales, rather than a web design or general advertising agency.
The agency’s key performance indicators (KPIs) can also be an enlightening resource. Superficial metrics, such as click-through rates and impressions are not accurate indicators of an ad’s performance. Make sure the agency representatives know what they are talking about and use more meaningful metrics, like cost-per-acquisition and the volume of conversions, or return on ad spend – these are the levers that will grow your business.
Finally, check out the team at the agency. What is their experience like? Do they have many years working on the front lines of digital marketing (like the Local Digital team) or are they just a churn and burn operation that has 5 sales people for every 1 technical AdWords manager?